Surge Scents · Support

Refund & Complaint Request

Something not right with your order? Tell us what happened and we'll sort it out — fill the form below and our team will get back to you.

✅ You can request a refund/replacement if:

  • Your parcel arrived damaged or leaking
  • You received the wrong scent or size
  • It's within 7 days of receiving your parcel

⚠️ Not covered:

  • Change of mind after delivery
  • Requests made after 7 days of receiving
  • Bottles opened/used beyond checking for damage
📝

Submit Your Request

Fill out our short form with your order details, the issue you're facing, and photos/video if you have them. This helps us process your request faster.

Open Refund / Complaint Form
Opens in a new tab · takes about 2 minutes

Before you submit, please have ready:

  1. Order details — your name, phone number, and what you ordered
  2. The issue — what went wrong (damaged, leaking, wrong item, etc.)
  3. Photos or a short video — of the parcel and product, ideally from unboxing
⏱️ Reminder: refund, replacement, and wrong-item requests must be submitted within 7 days of receiving your parcel. Requests outside this window can't be processed — see our full Return & Refund Policy.

Prefer to talk instead?

You can also reach our support team directly on WhatsApp, Monday–Saturday, 10am–8pm.

Chat on WhatsApp Instead